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(essays)-> annoying cusotmer service submited by Russell Sun 18 Jun 06
Web kangry.com
if you go to : https://activatemydsl.verizon.net/dslchoice/
with a non windows or Mac OS, you get this annying screen:
Verizon Online DSL Internet Service Installation

Troubleshooting: Operating System Not Supported


We're sorry, but we detected you are using an unsupported operating system.

DSL web-activation currently supports:

  • Windows 98/ME/2000/XP
  • MAC OS X 10.2 and 10.3

To proceed with the installation, please upgrade your operating system or use an alternate computer that meets the minimum system requirements.

Personaly, I considered this very insuling. To make matters worse, when I did get A window machine running on and went to the setup screen,
  • They told me I needed to come back with internet explorer.
  • Then I used IE, and they downloaded an app to my computer, ( why I couldn't do that with Firefox is a puzzle to me )
  • The Application they downloaded crashed my comptuter the first time it ran.
  • After my reboot, I got back to the screen, I needed to re-download the ap and this time it didn't crash.
  • So I go through screens where I set username and password, ( why I couln't do that with ajax in firefox , again a puzzle)
  • then I get to a screen where it wants to download apps to my computer, ( several of which I can not unselect) but I can't get past this screen.
  • I call tech support, and essentialy she tells me that I can just skip this step by quiting the program, ( the modem had already been activeated) So I was probably better off. still, It was crappy , unnedded install program that I didn't want to deal with in the first place.



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